COVID-19 impact on Financial Aid Office

Updated: September 29, 2020

  • Phone call wait times and return email wait times have both gotten a little longer.  We are returning emails as quickly as we can.  Please do not email the same question multiple times, this slows the whole process of returning emails.
  • Charges were applied to student accounts on September 14.  Financial aid will be disbursed to student accounts starting on September 15.
  • We know the financial aid process is challenging, especially now when we cannot meet in person.  Our goal is to provide you with excellent remote service.  Please connect with us if you are having trouble with the financial aid process.
  • We are available by phone from 10 am to 4 pm, Monday through Friday. Our phone number is 541-737-2241. 
  • If you would like to meet with a financial aid advisor on Zoom please call or email us to schedule an appointment.
  • You may email us anytime at You can also ask our chatbot a variety of general questions about Financial Aid in the bottom right hand corner of the page.
  • If you need to turn in documents to the Financial Aid Office, please use the secure document upload by signing into your Financial Aid Self-Service portal found in MyOSU for the quickest processing time.  You can also fax your documents to 541-737-4494 if needed.
  • Summer Session 2020 is the first term of the 2020-2021 school year. Visit our Summer Session 2020 page to learn more about how to request summer term financial aid.

  • If you have had a significant reduction in income, that was not captured on your FAFSA, you may contact our office about the Special Conditions Appeal process. In some cases, the Special Conditions Appeal may be used by undergraduate students to update the FAFSA with new information that results in eligibility for need based aid. You may find more about the appeal process and requesting a preliminary review here:

  • ***A note for federal student loan borrowers who are in repayment ***    The administrative forbearance due to COVID-19 and temporary 0% interest rate on loans will expire on December 31, 2020. Lawmakers are currently working on another coronavirus-related stimulus bill and could include provisions on student loans. Until then on Jan. 1st borrowers will resume repayment if not enrolled at least half-time (Undergraduate is 6 credits and Graduate is 5 credits). If a borrower is experiencing a financial hardship we encourage you to reach out to your loan servicer. The Office of Financial Aid will do our best to keep you updated if the situation changes.